Summer 2003 Volume 44, Number 4 Buy this issue $24.95

The New Frontier of Experience Innovation
C.K. Prahalad and Venkatram Ramaswamy

The Disruption Opportunity
Clark Gilbert

Developing Versatile Leadership
Robert E. Kaplan and Robert B. Kaiser

What Creates Energy in Organizations?
Rob Cross, Wayne Baker and Andrew Parker

Leveraging the Incumbent's Advantage
Marco Iansiti, F. Warren McFarlan and George Westerman

Toward an Innovation Sourcing Strategy
Jane C. Linder, Sirkka Jarvenpaa and Thomas H. Davenport

Avoiding the Customer Satisfaction Rut
Fredrik Dahlsten

The Digital Transformation of Traditional Businesses
Angela Andal-Ancion, Phillip A. Cartwright and George S. Yip

Rethinking the Knowledge-Based Organization
Michael H. Zack

The Shareholders vs. Stakeholders Debate
H. Jeff Smith

Managing Partner Relations in Joint Ventures
Bettina Büchel

The Rhythm of Change
Quy Nguyen Huy and Henry Mintzberg

OPINION
The Dysfunctional Evolution of Goal Setting
John Humphreys

INTELLIGENCE: New developments, research and ideas in management

The Flattening Corporation

Promotions and the Bottom Line

Do ES Packages Drive Convergence?

Tapping Into Association Marketing

Rates of Takeoff in Europe

Selling Product vs. Selling Customers

Beckhard Award

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